After sales


1. Description of Services:
This Website provides access to trading, pricing, news and other information services related to Artificial jewelley, Fashion jewellery & precious gems. Certain Services available on this Website are for the use of Members only.

This Website offers services for Members who wish to purchase Artificial jewelley, Fashion jewellery & precious gems for personal consumption and is inclusive of both, customized and readymade Jewellery.

To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy) and choose a user name and password.

Registration is only a one time process and if the Member has previously registered, he shall login / sign into his / her account.

If you are interested in receiving information on New Artificial jewelley, Fashion jewellery & precious gems, you will have to agree to receive such information by signing a form whereby you also agree not to share any of the information provided with any other third parties. You will be required to provide us with your name and other details, including but not limited to, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes. On signing up to receive information on Artificial jewelley, Fashion jewellery & precious gems, you will receive a welcome kit.

Retail Purchase
Any Member who wishes to purchase an item from the Website can either:
a) add the selected item directly to the shopping cart; or
b) choose from the selection of Jewellery available on the Website and add it to the shopping cart; or
Only registered Members can make purchases online. In the event of a User wishing to make the purchase, the User will be required to register with the Company after adding the item to the shopping cart. The Members shall also provide any other mandatory information required under law ( All orders are considered complete only after the payment has been received by the Company.)
To confirm the orders the Company may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. The Company will confirm the order only after the verification question is answered by the Member.
Once the purchase of the item(s) is confirmed by the Member, the Company shall:
a) In the case of Jewellery - order for the manufacture of the Jewellery and deliver it to the Member.
In the event the bank rejects to honour any payment transaction made by a Member towards an order, the Company shall have the right to refuse to ship the order to the Member without any liability whatsoever.

3.Product Availability:
In such cases, the Company only orders the products listed on the Website from third party traders and merchants after the confirmation of the order by the Member and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website and might not be available at that point of time.

4. Pricing:
Item prices vary from one category of jewellery to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the Jewellery etc.

Infrequently, data may be inaccurately displayed on the Website due to system errors. The Company reserves the right to correct any and all errors when they do occur and the Company does not honor inaccurate or erroneous prices. The prices on the Website are also subject to change without notice.

5. Payment:
The Company offers multiple payment options to Members on the Website:
a) Online Payment: Members can make online payments using his / her credit card, debit card, and net banking.
b) Offline Payment: Members can complete the order online and then make payments to the Company through an offline payment mechanism. All Members making offline payment have to contact the Company at Phone +91 9840596050

6. Refunds:
Any refunds due by the Company to the Member for non-availability of items or for selection of alternate items shall be made in the following manners:
a) Credit card: The credit card account of the Member will be re-credited with the refund amount by the Company. The refund amount will be credited to the Member's account within the time span stipulated by the bank which has issued the credit card; or
b) Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by the Company within seven (7) business days after the receipt of request for refund by the Company; or
c) Cash or demand draft: If the Member has made an over the counter purchase by paying via cash or demand draft, the Company shall pay the refund amount to the Member through a demand draft within seven (7) business days after the receipt of the payment by the Company.


7. Gifting:
Recipient will have to provide a government approved photo identification card (like passport, drivers licence, election card etc.) to collect the physical product.
As it is a mandatory courier regulation, the price of the gift will be mentioned in the external cover. In the event the Member wishes to have a copy of the invoice, he / she can request the Company to ship an additional copy of the invoice to be shipped to the required address at the time of placing the order.
Any applicable tax, including any gift tax shall be borne by the Member.

8. Returns and Replacements:
Jewellery and Mounts
In the event the Member has purchased a wrong ring size or Bangle size, the Company will resize the ring free of cost. Mounts can be replaced up to fifteen (15) days from the date of delivery. Members should make a re-sizing request within seven (7) days of delivery. If the new item costs more than the existing item, the incremental costs shall be charged to the Member.
All courier and shipping costs incurred by the Company for returns shall be borne by the Member.

Conditions for return
a) All items must have the original security tag, label and certificate and must be returned in the same conditions as delivered by the Company.
b) Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
c) Custom orders with engraving, special ring size etc. cannot be accepted for return, refund or exchange.
d) All shipping and handling expenses shall be chargeable to the Member.
e) All requests for return of product have to be placed within seven (7) days from the date of delivery. No return requests after seven (7) days from delivery will be processed.
f) Once the return is confirmed at the call center, Upon approval of your request, simply pack your item back in the box in which it arrived and be sure to include all packaging materials. original company tag,etc. Email us the tracking number so that we can track the returned order. The goods are your responsibility until they reach our Warehouse. bharatjewel.com is not responsible for any items that are returned damaged.
g) Return policy is not applicable on Cash on Delivery orders.

9. Insurance:
Only transit insurance shall be provided by the Company and it shall be valid only until the time of delivery.

a) You are 18 years of age or older and that your use of the Website and / or Services shall not violate any applicable law or regulation.
b). All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
c) Your membership is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.
d) Your personal and non-commercial use of this Website shall be subjected to the following restriction (i) you may not modify any content of the Website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content.
e) You will not (a) use any product or service available on the Website and / Services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website and / or Services in any way that is unlawful, or harms the Company or any other person or entity, as determined in the Company's sole discretion
You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and / or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website and / or Services.
g) You will not engage in any form of antisocial, disrupting, or destructive acts, including ""flaming,"" ""spamming,"" ""flooding,"" ""trolling,"" ""phishing"" and ""griefing"" as those terms are commonly understood and used on the Internet.
h) You will not delete or modify any content of the Website and / or Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
i) The Company cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of this Terms of Use, and, as between you and the Company, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
j) All information, content and material contained in the Website and / or Services are the Company's copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to the Company. No information, content or material from the Website and / or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the Company's express written permission.
k) You acknowledge that when you access a link that leaves the Website, the site you will enter into is not controlled by the Company and different terms of use and privacy policy may apply. By accessing links to other sites, you acknowledge that the Company is not responsible for those sites. The Company reserves the right to disable links from third-party sites to the Website, although the Company is under no obligation to do so.

All Users will be required to register on the Website and become Members prior to the completion of any transaction / purchase on the Website.
Note : No returns are applicable on cash on delivery orders.

10 Privacy Policy

A privacy policy states how you will respect the privacy of your website users. It says what information you will gather, how you will use it and how you will keep it secure.

A privacy policy is a legal document that discloses some or all of the ways a party gathers, uses, discloses and manages a customer's data. The exact contents of a privacy policy will depend upon the applicable law and may need to address the requirements of multiple countries or jurisdictions. While there is no universal guidance for the content of specific privacy policies, a number of organizations provide example forms.

Website privacy

This privacy policy sets out how bharatjewel.com uses and protects any information that you give bharatjewel.com when you use this website.

bharatjewel.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

bharatjewel.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12/12/2012.

What we collect
We may collect the following information:

    name and job title
    contact information including email address
    demographic information such as postcode, preferences and interests
    other information relevant to customer surveys and/or offers


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

* Internal record keeping.
* We may use the information to improve our products and services.

Disclaimer policy

A disclaimer may specify mutually -agreed and privately -arranged terms and conditions as part of a contract ; or may specify warnings or expectations to the general public (or some other class of persons) in order to fulfill a duty of care owed to prevent unreasonable risk of harm or injury . Some disclaimers are intended to limit exposure to damages after harm or injury has already been suffered. Additionally, some kinds of disclaimers may represent a voluntary waiver of a right or obligation that may be owed to the disclaimant.

Disclaimers vary in terms of their uniformity. Some may vary depending on the specific context and parties involved, while other types of disclaimers may strictly adhere to a uniform and established set of formalities that are rarely or never modified, except under official authority.
Website disclaimer covers the following:

    No warranties
    Limitations of liability
    Other parties
    Unenforceable provisions
    This website disclaimer

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by bharatjewel.com and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availabilit y with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of bharatjewel.com.We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, bharatjewel.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.